1. Information We Collect
1.1 Personal Information
- Full Name
- Phone Number
- Email Address
- Delivery Address
- Payment Details (processed securely via third-party gateways)
1.2 Device & Usage Information
- IP Address
- Device type and OS
- App version and usage patterns
- Location data (with your permission)
1.3 Transaction Information
- Order history
- Payment confirmations
- Delivery tracking information
1.4 Driver / Partner Information (if applicable)
- Business name and address
- License numbers
- Vehicle information
- Bank details for payouts
2. How We Use Your Information
- Create and manage your account
- Process and fulfill bookings
- Provide real-time ride or delivery tracking
- Facilitate payments and refunds
- Send transactional notifications (booking status, OTPs, etc.)
- Personalize your experience
- Improve our services and platform functionality
- Prevent fraud and ensure safety
- Comply with legal obligations
3. Sharing of Information
3.1 Service Providers
Delivery partners for service fulfillment, payment gateways for
transactions, and SMS/email providers for communication.
3.2 Drivers / Partners
Your name, booking details, and contact information may be shared to
complete rides or deliveries.
3.3 Legal Compliance
We may share data to comply with applicable laws, enforce our terms,
or protect users' or company rights.
4. Data Retention
We retain your information for as long as needed to:
- Fulfill the purposes described above
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Inactive accounts may be anonymized or deleted after a set period,
unless legally required otherwise.
5. Your Rights
- Access the personal data we hold about you
- Correct inaccuracies in your personal data
- Request deletion of your account and data
- Withdraw consent (where applicable)
- Object to certain processing activities
To exercise your rights, email us at
support@roundz.in, operations@roundz.in
6. Data Security
We implement technical and organizational security measures including:
- SSL encryption
- Secure authentication and firewalls
- Access control and regular audits
While we take precautions, no method of transmission over the Internet
is 100% secure.
7. Cookies and Tracking Technologies
We may use cookies to:
- Recognize your browser or device
- Analyze traffic and user behavior
- Store preferences and improve experience
You can disable cookies in browser settings, but this may affect
functionality.
8. Children's Privacy
Roundz is not intended for children under 18. We do not knowingly
collect data from minors. If discovered, we will delete it
immediately.
9. Third-Party Links
Our platform may link to third-party services (for example payment
gateways). We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy. Any changes will reflect with a new "Last
Updated" date. Continued use indicates acceptance.
11. Account Deletion – Roundz Application
This section is for users of the Roundz mobile application, developed and published by REACHBLIZ, available on Google Play.
How to Delete Your Account
You can request deletion of your Roundz account using any of the following methods:
- Option 1: In-App Deletion
- Open the Roundz application
- Go to Profile → Delete Account
- Confirm your deletion request
- Option 2: Email Request
Send an email to support@roundz.in with your registered email ID and request account deletion.
What Happens After You Request Deletion
- Your account will be permanently deleted within 7 days of your request
- You will receive a confirmation once the deletion is completed
Data Deletion Details
When your account is deleted:
- Your account information will be removed
- Your personal data associated with your account will be deleted
Data Retention Policy
Certain data may be retained for a limited period as required for legal and operational purposes:
-
We may retain your personal and usage data (including geo-location, trip history, and transaction history) for up to 30 days after account deletion to:
- Resolve disputes
- Complete pending transactions
- Detect and prevent fraud
- Comply with legal obligations
After this period:
- Your data will be permanently deleted, or
- Anonymized and aggregated for analytical purposes only
Contact Us
If you have any questions or concerns regarding account deletion, please contact us at:
support@roundz.in
12. Reach Us